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seydim
Mar 08, 2016, 1:27 PM
Dear Sir/Madam,

We purchased EXT.NET on Feb 29th. And also sent the order’s cleverbridge reference number to orders@ext.net. We are still waiting for the keys or any response.

Best Regards,

fabricio.murta
Mar 08, 2016, 3:02 PM
Hello! Sorry for the delay, we'll get back to you as soon as possible!

geoffrey.mcgill
Mar 08, 2016, 3:57 PM
Hello seydim,

Your Ext.NET Welcome Kit email was emailed to you on 2015-02-29. I have resent, and you should have now.

geoffrey.mcgill
Mar 08, 2016, 4:00 PM
Hello seydim,

I did a quick check of our email service logs and it appears the emails are being IP blocked by your ISP. Find screen capture attached.

Hope this helps isolate the issue on your end.

seydim
Mar 09, 2016, 7:56 AM
Hi Geoffreyy,

Could yuu please send license key information again.

Thank you.

geoffrey.mcgill
Mar 09, 2016, 4:25 PM
I resent the email, and it was blocked again.

seydim
Mar 10, 2016, 6:45 AM
Hi Geoffreyy,

The IP address 50.31.156.21 was blocked bec. it is in the global web sender block list. If this IP is belong to you or your ISP they should ask for it.

I attached the log.

Best regards,

fabricio.murta
Mar 10, 2016, 7:53 PM
Hello seydim!

Providing information on what block lists your ISP is using would help us be able to query and request unlisting. Checked against spamhaus and openrbl and our IP address is not listed. Maybe your firewall system or personal MTA listed us by mistake.