So far, I have been generally happy with the promptness of support requests that I have received, even though I'm not yet a Premium member.  However, I have noticed a pattern.  It seems that when I ask questions that are mostly cosmetic related, and doesn't necessarily affect functionality, my question seems to always fall on deaf's ear, such as:

http://forums.ext.net/showthread.php...13821-4-1.aspx
http://forums.ext.net/showthread.php...13579-4-1.aspx
http://forums.ext.net/showthread.php...13506-5-1.aspx

and I'm sure there are others.

While I understand that functional related help/bugs is generally a priority over cosmetic only issues, you need to understand that cosmetic related issues are equally as important as they can stop a project dead in its tracks because they may not be considered acceptable to the end user.  I would ask that you guys give better to support to cosmetic related issues as well as functional related issues.  So, can someone answer the above questions??

Thanks.